Refund Policy

GENERAL TICKET REFUNDS

Ticket sales are generally final unless the event states otherwise, YTL expressly authorizes a refund, an event is cancelled or materially changed and a refund is offered or required, or applicable law requires otherwise. Event-specific terms and the terms shown by the ticketing provider also apply.

CANCELLED EVENTS

If YTL cancels an event, YTL will communicate the available refund or ticket-resolution process to affected ticket holders. Refund handling may be completed through the original ticketing or payment provider.

RESCHEDULED OR CHANGED EVENTS

If an event is rescheduled or materially changed, YTL will communicate whether existing tickets remain valid and any refund or transfer options that apply. Options may depend on the event, the ticket provider, and applicable law.

CHANGES TO YOUR PLANS

Tickets are generally not refundable because a purchaser can no longer attend, plans change, transportation is unavailable, or the purchaser arrives late, except where required by law or expressly stated otherwise for the event.

FEES AND PURCHASE ISSUES

Any applicable fee treatment is governed by the event information and provider terms presented during checkout. For a suspected duplicate or incorrect purchase, contact YTL as soon as reasonably possible at admin@yourtimeislimited.ca. Requests are reviewed based on the circumstances, event terms, provider processes, and applicable law; a refund is not automatic.

If you have a concern about a purchase, please contact YTL first so we can review it with you.

APPLICABLE RIGHTS

This policy does not remove any rights or remedies available under applicable consumer protection laws.